Your Privacy Is Our Priority

1 Introduction and Scope of the Policy

rrr7 (referred to in this document as "we", "our" or "platform") provides a safe and reliable online gaming and betting service for users in Bangladesh. This privacy policy document applies to the rrr7.cam website and all its associated services.

By accessing our platform or completing registration, you accept the terms of this privacy policy. This policy is an integral part of our Terms and Conditions. If you disagree with any part of this policy, please refrain from using our services.

This privacy policy applies to — (a) all pages of the rrr7.cam website; (b) our mobile-compatible services; (c) our live chat support system; and (d) communications with us via email.

2 Information We Collect

rrr7 collects the following types of information in order to provide the best possible service to its users:

2.1 Identity Information

• Full name (as it appears on your national ID card)
• Date of birth (for age verification)
• National ID card number or passport number
• Permanent and current address
• Email address
• Mobile number

2.2 Financial Information

• bKash, Nagad, Rocket or Upay account number
• Bank account details (for withdrawals)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Usage Information

• Login and logout times on the platform
• Gaming activity details (bet amounts, wins and losses)
• Browser type and operating system
• IP address and device identifier information
• Referral source and session duration

2.4 Communication Information

• Live chat messages and support tickets
• Information exchanged with us via email
• Complaint and feedback records

3 How We Collect Information

rrr7 collects user information through various methods:

3.1 Direct Collection

Information you voluntarily provide when filling out the registration form, during the identity verification process, when linking a payment method and when contacting support is collected directly.

3.2 Automatic Collection

When you visit our website, certain information is collected automatically. This includes cookies, web beacons and log files. This information is used to improve your browsing experience and to prevent fraud.

3.3 Collection via Third Parties

Some information may be verified through trusted third-party service providers to facilitate identity verification. Relevant information may be received from financial institutions during payment processing.

4 Purpose of Using Information

rrr7 uses the information collected only for the following legitimate purposes:

4.1 Account Management

Information is used to create, verify and manage your account. This includes identity verification, age confirmation and maintaining account security.

4.2 Payment Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket and Upay. This information is required to enforce the minimum deposit of ৳300 and minimum withdrawal of ৳800.

4.3 Fraud and Scam Prevention

Information is analysed to prevent illegal activities, money laundering and unauthorised use of accounts. This is essential for the protection of all users.

4.4 Customer Service

Information is used to provide quick and effective resolution of your issues through 24/7 live chat support in Bengali. Your complaint history is stored so that better service can be provided in the future.

4.5 Legal Obligations

Information may be used to comply with applicable laws and regulations and to respond to legitimate requests from relevant authorities.

4.6 Service Improvement

Usage information is analysed to improve the platform experience, add new games and features, and provide personalised offers (such as VIP benefits or relevant promotions).

5 Data Storage and Security

rrr7 gives the highest priority to the protection of your personal information. We apply industry-standard security measures:

5.1 Encryption Technology

Our platform uses SSL encryption technology, which keeps all data exchanged between your browser and our servers completely secure. Payment information is protected by the highest level of encryption.

5.2 Access Control

Access to your information is restricted to authorised staff who need it to carry out their own responsibilities. All staff are bound by strict confidentiality agreements.

5.3 Retention Period

Your information is stored only for as long as necessary. Even after an account is closed, certain information may be retained for a specified period for legal reasons or for the resolution of disputes.

5.4 Response to Security Breaches

In the event of any data security breach, we will notify affected users as quickly as possible and will immediately take the necessary steps to minimise damage.

6 Sharing Information with Third Parties

rrr7 does not sell your personal information to third parties. However, certain information may be shared in specific circumstances:

6.1 Service Providers

Information may be shared on a limited basis with selected partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification and technical services. These partners are bound by strict confidentiality agreements and may use the information provided only for the specified purpose.

6.2 Legal Obligations

If it is required to provide information under law, a court order or a lawful directive from a government authority, rrr7 is obliged to comply. In such cases we will endeavour to notify you in advance as far as possible.

6.3 Business Restructuring

In the event of a company merger, acquisition or sale of assets, user information may be transferred. In such cases the new operator will be required to follow the same privacy policy.

6.4 Cases Where Information Is Not Shared

We never share your information with the following parties:

• Advertisers or marketing agencies (other than our own direct communications)
• Third-party gaming competitors
• Your family members or employer
• Data brokers or information sellers

7 Cookies and Tracking Technologies

The rrr7 website uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

7.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, for security verification and for basic navigation. These cookies cannot be disabled.

7.2 Functionality Cookies

These cookies are used to remember your preferences (such as language selection), to personalise your gaming experience and to store information from previous sessions.

7.3 Analytics Cookies

These cookies are used to monitor and analyse website usage, which helps us improve the quality of our service. The information collected is generally in anonymous or aggregated form.

7.4 Cookie Controls

You can control cookies through your browser settings. However, disabling certain cookies may limit some features of the website.

8 Your Rights

As a user of rrr7, you have the following rights over your own information:

8.1 Right to Access Information

You may request to know what information we hold about you. We will provide a summary of the information within a reasonable time.

8.2 Right to Correct Information

If any information stored about you is incorrect or incomplete, you may request that it be corrected. This can be done through account settings or via support.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, certain information may need to be retained for a specified period due to legal obligations or for the resolution of disputes.

8.4 Right to Object to Processing

You may object to your information being used for marketing purposes. We will action this immediately upon receiving such a request.

8.5 How to Exercise Your Rights

To exercise any of your rights, contact us via 24/7 live chat or by email at [email protected]. We generally respond to requests within 30 business days.

9 Privacy of Minors

rrr7 is only for those aged 21 and above ("21+ age"). We do not knowingly collect information from minors.

Age is verified during the registration process. If a minor's information enters our system for any reason, the account will be closed and the related information will be deleted as soon as it is detected.

If a parent or guardian believes their minor child has registered on our platform, please contact us immediately at [email protected].

To learn more about responsible gaming, please visit our Responsible Gaming page.

10 Policy Changes & Contact

10.1 Policy Updates

rrr7 reserves the right to change or update this privacy policy at any time. For important changes, we will post a notice on the website and the "Last Updated" date at the top of the document will be changed.

If you continue to use the platform after a policy change, you will be considered to have accepted the revised policy. Therefore, it is advisable to check this page regularly.

10.2 International Data Transfers

Our servers may be located in various countries. If your information is processed outside of Bangladesh, we will ensure that applicable legal safeguards are maintained.

10.3 Complaints Process

If you have any complaints or concerns about this privacy policy, please contact us. We take every complaint seriously and work to resolve them promptly.

10.4 Contact Information

For any questions, requests, or complaints related to privacy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali
• Response time: Usually within 1 business day

For more information, please visit our FAQ page and Terms & Conditions page.